Shipping Policy

01 Where we deliver

We ship across India through our courier partners. Orders are dispatched from our premises in Bokaro, Jharkhand.

• Enter your PIN code at checkout to confirm we serve your area.
• A few remote locations, restricted zones and some island territories are not serviceable by our courier partners. If your order cannot be delivered, we will contact you and refund in full.
• We do not ship outside India.

02 Delivery charges

• A flat ₹70 delivery charge applies to every order, shown separately at checkout before you pay.
• The charge is per order, not per item — ordering four cameras and a DVR together still costs ₹70.
• Cash on Delivery, where available, may carry a small additional handling fee. This is displayed at checkout.
• Installation is charged separately and is not part of the delivery charge.

The ₹70 is refunded only when a return is due to our error — a damaged, defective or wrong item, or an order we cancelled. See the Refund & Cancellation Policy.

03 Dispatch and delivery times

Orders placed before 4:00 PM on a business day are usually processed the same day. Business days are Monday to Saturday, excluding Sundays and public holidays.

These are estimates from the date of dispatch, not the date you order. Heavy items such as DVR racks, monitors and cable drums may take slightly longer. Festival periods, elections and heavy rain can add a few days across the whole courier network.

04 Local delivery and installation

• For addresses in and around Bokaro, we often deliver ourselves rather than by courier — usually faster than the timelines above.
• If your order includes installation, we deliver the equipment and fit it on the same visit. Our technician calls you first to fix a time.
• Site surveys are free and carry no obligation to buy.
• Installation timings and charges are covered in our Terms & Conditions.

05 Order tracking

• Once your order is dispatched, we send the courier name and tracking number by email or WhatsApp.
• Tracking can take up to 24 hours to start showing movement after dispatch. This is normal.
• You can also check order status by logging in at My Account.
• If tracking has not updated for more than 3 business days, message us and we will chase the courier.

06 Receiving your parcel

• Someone aged 18 or over must be available at the address to receive the parcel.
• Keep your phone reachable — couriers usually call before arriving, and a missed call is the most common cause of a failed delivery.
• Check the packaging before you accept it. If the box is torn, wet, crushed or the seal is broken, refuse the delivery and tell us the same day.
• If you accept a parcel and open it later, record a short video while opening. This makes any damage or shortage claim much easier to settle.
• Risk in the goods passes to you on delivery. Ownership passes once we have received payment in full.

08 Failed or refused delivery

• Couriers normally attempt delivery up to 3 times before returning a parcel to us.
• If delivery fails because the address was incomplete, the phone number was unreachable, or nobody was available across all attempts, re-delivery may be chargeable.
• If a prepaid parcel returns to us undelivered, we refund the product value once it reaches us and passes inspection. The ₹70 delivery charge is not refunded in this case.
• Repeatedly refused Cash on Delivery orders may lead to COD being disabled for that account.

09 Address changes

Tell us as soon as possible if you need to change the delivery address. We can usually update it before dispatch. Once the parcel is with the courier, the address generally cannot be changed — the parcel would have to complete its journey or be returned to us first.

Please double-check your PIN code, house or shop number and landmark at checkout. An incorrect address is the most common reason a delivery fails.

10 Delays outside our control

Once a parcel is handed to the courier, its movement is in their hands. We are not responsible for delays caused by weather, floods, strikes, riots, road closures, festival rush, election restrictions, government orders or courier network problems.

We will keep you informed and chase the courier on your behalf. If a delay becomes unreasonable, we will offer you the choice of waiting or cancelling for a full refund.

11 Packaging

• Cameras, DVRs and hard disks are packed in their original brand boxes with protective padding.
• Fragile items such as monitors receive extra cushioning and are marked accordingly.
• We do not gift-wrap, and invoices are included inside the parcel.
• Please keep the box and packing material until you are satisfied with the product — returns require the original packaging.

12 Contact

For any question about a delivery, a delay or a damaged parcel:

We acknowledge every query within 48 hours and aim to resolve it within 7 business days.