Refund & Cancellation Policy

01 How this policy works

This policy is part of our Terms & Conditions and covers every order placed on camdoot.com by Camdoot, operated by Satish Sahu, Bokaro, Jharkhand (“Camdoot”, “we”, “us”).

All timelines on this page are counted in business days — Monday to Saturday, excluding Sundays and public holidays. Days are counted from the date we approve a request, not the date you send it.

02 Cancelling an order

Before dispatch. You can cancel any order free of charge before it leaves our premises. Call or WhatsApp +91 77799 27773 or email support@camdoot.com with your order number. We confirm the cancellation the same day and initiate the refund within 24–48 hours.

After dispatch. Once the courier has collected the parcel we cannot stop it. You have two options:

• Refuse the delivery when the courier arrives. Once the parcel returns to us and is checked, we refund the product value. The ₹70 delivery charge is not refunded in this case.
• Accept the delivery and then raise a return under Section 04, if the item qualifies.

Cancelled by us. If we cancel your order — stock ran out, we can’t serve your PIN code, or there was a pricing error — you get a 100% refund including the ₹70 delivery charge, with no deduction. We inform you by phone or WhatsApp before cancelling.

03 Cancelling an installation or service visit

• Site surveys are free. Cancel or reschedule any time — just give us a call.
• A booked installation can be rescheduled free of charge with at least 24 hours notice.
• If our technician reaches the site at the agreed time and cannot start work because access, power or the owner’s permission was not arranged, a visit charge of ₹80 applies.
• Once installation work has begun, labour charges for the work already completed are not refundable. Unused hardware still in its sealed packing can be returned under Section 04.

04 What you can return

You can raise a return within 7 days of delivery if the item is:

• Damaged in transit — cracked housing, bent bracket, crushed box, water-damaged unit;
• Defective on arrival — camera does not power on, no video output, DVR does not boot, dead ports;
• Wrong item or wrong quantity — a different model, channel count or resolution than you ordered, or a missing item from a combo kit;
• Missing accessories — adapter, mounting screws, remote or cable that the listing said was included.

For a return to be accepted, the item must be:

• unused and uninstalled, apart from a basic power-on test;
• in its original box with all accessories, manuals, warranty card and brand seals intact;
• carrying an intact, readable serial number.

Transit damage and shortages must be reported within 48 hours of delivery, with photos of the outer packaging and the product. After 48 hours the courier will not accept a claim and we cannot process one either.

06 How to raise a request

• Step 1 — Contact us within the window. WhatsApp +91 77799 27773 or email support@camdoot.com.
• Step 2 — Send these details. Order number, product name, what the problem is, and clear photos or a short video showing the fault. For transit damage, include a photo of the outer box before it was opened.
• Step 3 — We respond within 48 hours with a decision or a request for more detail.
• Step 4 — Keep the packaging until the request is closed. Returns cannot be collected without the original box.

07 Pickup and inspection

• Where a reverse pickup is available at your PIN code, we arrange it within 2–4 business days of approving your request, at no cost to you.
• Where pickup is not available, we ask you to courier the item to the address we provide. Send us the receipt and we reimburse reasonable courier charges along with your refund.
• The returned item is inspected within 1–2 business days of reaching us.
• If inspection shows the item was used, installed, physically damaged, or does not match what was reported, we will contact you with photographs. The item is then sent back to you and no refund is issued.

08 Refund timelines

Once a refund is approved, here is exactly what happens and when:

The 5–7 business day figure is the time it takes from our side once the refund is initiated. Your own bank or card issuer may take a few additional days to show the credit on your statement — that part is outside our control. If the money has not reached you within 10 business days of us initiating it, send us the order number and we will chase it with the gateway and share the reference number with you.

09 How refunds are paid

• Prepaid orders (UPI, card, net banking, wallet) are refunded to the same account or card used to pay. We cannot redirect a refund to a different account.
• Cash on Delivery orders are refunded by UPI or bank transfer. We will ask for your UPI ID, or your account number, name and IFSC. The 5–7 business day count starts once you send these details.
• Refunds are always made to the person who placed the order. We never ask for your card number, CVV, UPI PIN or OTP for a refund — if anyone claiming to be from Camdoot asks for these, it is a fraud. Do not share them.
• Partial refunds are issued where only part of an order is returned.

10 The ₹70 delivery charge

• Refunded when the fault is ours — a damaged, defective or wrong item, or an order we cancelled.
• Not refunded when you cancel after dispatch, refuse the delivery, or return an item for any reason not caused by us.
• On a partial return from a larger order, the delivery charge stays with the order and is not refunded.

11 Replacement instead of refund

For a damaged, defective or wrong item you may ask for a replacement rather than a refund. If the same model is in stock, we dispatch the replacement within 2–3 business days of the returned item passing inspection, and you pay no second delivery charge. If the model is unavailable, we offer a comparable alternative or a full refund on the timeline in Section 08 — your choice.

12 Warranty claims are not refunds

The 7-day return window is separate from the 1-year warranty. After 7 days, a faulty camera or DVR is handled as a warranty claim under our Terms & Conditions — that means repair or replacement by the brand’s service centre, not a refund. Keep your invoice, as it is required for every claim.

13 AMC cancellation

• An AMC can be cancelled for a full refund any time before the first visit is carried out.
• Once the first visit has been done, the AMC fee is non-refundable.
• Approved AMC refunds follow the same 5–7 business day timeline.

14 Failed payments and double debits

If money is deducted but your order does not confirm, or you were charged twice for one order, the amount is normally reversed automatically by your bank or the payment gateway within 5–7 business days. You do not need to do anything for this to happen. If it hasn’t appeared after that, email us the transaction reference or UTR number and we will raise it with the gateway on your behalf.

15 Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback freezes the amount for weeks and usually takes far longer than our own refund process. Almost every issue can be sorted out with one phone call. If a chargeback is raised on an order that was correctly delivered and accepted, we will contest it with delivery proof.

16 Contact and grievance

For any refund or cancellation question, or to escalate a complaint:

We acknowledge every complaint within 48 hours and aim to resolve it within 7 business days.